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Millions of Americans on alert: you need to know this about the SSA, check the account

Discover this important development that affects millions of Americans: Social Security has already issued a warning about it

The United States Social Security Administration (SSA) has implemented significant changes to access my Social Security personal accounts. If you are a beneficiary or are about to apply for benefits, it is crucial that you are aware of these updates to avoid setbacks.

Since April 14, 2025, SSA has eliminated phone identity verification for certain procedures. For example, benefit applications and changes to direct deposit information. Now, these processes require online or in-person verification, aiming to reduce fraud and improve security.

Is It Possible to Access Your Account Without Providing a Phone Number? Pay Attention to SSA

If you created your my Social Security account before September 18, 2021, you can update your contact information in the security settings section of your account. If you do not have access to your mobile phone number, you can request a reset code online.

A man with a surprised expression looks at a red circle containing hundred-dollar bills, with a background of city skyscrapers.
Pay attention to the message sent by the SSA | Billion Photos, en.elcierredigital.com, Getty Images Signature

For accounts created after September 18, 2021, you must log in through login.gov or ID.me, depending on the service you used to create your account, and update your contact information there.

SSA requires you to provide a valid phone number and email address to create a my Social Security account. This is part of the security measures implemented to protect your personal information.

How Does SSA Explain These Changes? This Is the Easiest Way to Access

SSA has stated that these adjustments aim to strengthen identity verification and reduce fraud in processes related to Social Security. In addition, measures have been implemented to speed up certain procedures, such as changes to direct deposit information, which can now be processed in one business day.

Woman surprised with her hands on her face in front of a background of dollar bills.
Pay close attention to this message from the SSA | Dean Drobot, en.elcierredigital.com

The easiest and safest way to access your my Social Security account is through the login.gov or ID.me services. Both offer two-factor authentication, which adds an extra layer of security. If you do not have an account yet, you can create one by visiting SSA's official website.

Practical Recommendations About My Social Security

It is essential to keep your contact information updated in your my Social Security account. If you change your phone number or email address, update them as soon as possible to avoid access issues. 

Remember that, without a valid phone number and email address, you will not be able to create or access your account. For more information or assistance, you can visit SSA's official website or call 1-800-772-1213.

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