Man standing with a suitcase in his hand in front of a plane taking off at sunset — There is very little time left before American Airlines adds the new special place for their passengers | Instagram, DragonImages, Montaje propio, @americanair

Camara — There is very little time left before American Airlines adds the new special place for their passengers | Instagram, DragonImages, Montaje propio, @americanair

American Airlines confirms a U-turn and announces it will happen in weeks

American Airlines revolutionizes its service with a surprising change that will impact travelers in weeks

16/07/2025 19:05:00h

Angélica Oyarzún

American Airlines has been at the center of innovation in the aviation industry in recent years. Its constant pursuit to improve its service has led it to make decisions that directly impact frequent travelers. With its strong presence in domestic and international destinations, the airline has kept itself as a benchmark within the U.S. market.

Charlotte Douglas International Airport, one of the airline's most important hubs, is preparing for a major transformation. This step aligns with American Airlines's commitment to provide more accessible and personalized services to its customers.

People in an airport waiting room with suitcases, some sitting and others standing, while they chat or serve themselves drinks in a self-service area.

American Airlines introduces a new service that will make traveling the best | Instagram, @americanair

An innovative space for travelers

By the end of summer 2025, American Airlines will make a highly significant change by opening a new lounge at Charlotte Airport. This is Provisions by Admirals Club, a space designed for passengers in transit. This lounge, located in Terminal A next to gate A1, will be the first of its kind in the airline's network.

According to Heather Garboden, director of customer care at American, "This new concept offers the respite our customers need while they travel through one of our largest connecting centers."

The main objective of this space is to offer passengers a place to rest briefly. They can also recharge and receive personalized assistance without wasting time. In addition, it is designed to be an agile place, optimizing the flow of users who have little time between connections.

People walking in an airport with suitcases and flight information screens in the background

The airline's service will have several ways to enter this special space | Grok

Fast services and comfort within everyone's reach

Provisions by Admirals Club will focus on providing fast and efficient service, ideal for those in transit. Travelers will be able to enjoy food options such as sandwiches, salads, and fresh fruit, adapted to different dietary needs. Unlike other VIP lounges, this space has been designed for those who need quick solutions without compromising quality.

Access to this lounge will be available for Admirals Club members, passengers with qualified oneworld status, and some credit card holders. In addition, those who are not members will be able to access with a One Day Pass for $79, valid for 24 hours. With this new addition, American Airlines reinforces its commitment to offer passengers an even more comfortable and efficient experience, keeping itself competitive in such a dynamic sector.

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